Delta's nerve center prepares for winter travel challenges

While some irregular operations (IROP), such as hurricanes or deicing events, can be anticipated, thunderstorms present unique challenges due to their unpredictability. In these cases, the OCC must plan for potential diversions and communicate with alternate airports.

"When conditions make it unsafe to land at the scheduled destination, a diversion is our biggest safety lever we can pull," Sansom explained. He likens diversion to a strategic move in football: "Diversion is not a failure – it’s almost like a punt in football."

Each IROP requires specific plans tailored to different scenarios and regions. This dynamic approach ensures adaptability and effective management of flight schedules during disruptions.

The OCC relies on its meteorology team for real-time weather monitoring and forecasts sent across the organization. When adverse weather affects certain areas, the OCC aims to isolate those events while keeping other flights operational.

Sansom reassures passengers of the team's dedication: "Just know that when you’re airborne sitting in seat 28A, there is a team of professionals doing all we can to get you to your destination as quickly and safely as possible."