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Delta Air Lines' Operations & Customer Center (OCC) is crucial in ensuring smooth operations, especially during the busy winter travel season. Pete Sansom, one of six OCC Duty Directors, describes his role as akin to a head coach, coordinating efforts across 36 departments to manage daily operations.
Sansom explains that working in the OCC is like solving a complex puzzle. "Working in the OCC can be like solving a big puzzle; just when you think you have it figured out, a piece is missing. The challenge is replacing that missing piece," he said. The primary goal is to ensure passengers reach their destinations safely while maintaining Delta's brand integrity.
The team prepares for winter by holding pre-winter deicing summits with local airports and Delta hubs in northern U.S., determining how many planes can be deiced per hour under various weather conditions. Sansom notes, "During winter weather events, we refer back to the numbers each station gives us for how many planes they can handle per hour."
