Sky Industry News

Passengers can easily generate a location link from their Apple devices and submit it through the Air NZ app under "Delayed or Damaged Bags." The information is then securely shared with the airline's Baggage Tracing team. A dedicated webpage displays an interactive map showing the AirTag's location and updates automatically with any changes.

Air New Zealand worked closely with Apple to ensure secure handling of customer data. Location sharing ends once passengers are reunited with their bags or can be stopped by customers at any time. It also expires automatically after seven days for privacy reasons.

The Share Item Location feature relies on Apple's Find My network, which consists of over one billion devices that use Bluetooth technology to detect missing items and report locations back to owners. The process is end-to-end encrypted and anonymous.

This new capability is available now for customers worldwide who meet specific device requirements: iOS 18.2, iPadOS 18.2, or macOS 15.2 or later versions.