Air New Zealand has introduced a new feature allowing travelers to share the location of their luggage using Apple's Find My network. This development is aimed at improving baggage recovery, especially during the busy holiday travel period.
Travelers can now place an AirTag or other Find My accessory in their bags and use the Find My app to generate a live location link. This link can be shared with Air New Zealand's customer service team if luggage is delayed or mishandled, enabling both parties to track the bag.
The airline's Chief Digital Officer, Nikhil Ravishankar, stated, "In September 2023, we launched our own baggage tracking feature...now Apple's Share Item Location feature takes it to the next level." He highlighted that this feature offers added reassurance by providing a comprehensive view of where luggage is located when combined with data from the airline's systems.
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