Emirates opens first experiential travel store in Karachi

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HH Sheikh Ahmed bin Saeed Al Maktoum Chairman & Chief Executive, Emirates Airline & Group | Emirates Airline

By Sky Industry News

Dec 19, 2024

Emirates has opened its first experiential travel store in West Asia, located in Karachi's Sky Tower on Abdul Sattar Edhi Avenue. The 183-square-meter facility offers immersive experiences and support from dedicated teams.

The store was inaugurated by Essa Sulaiman Ahmad, Emirates’ Senior Vice President for Commercial Operations, West Asia and Indian Ocean. The event was attended by His Excellency Hamad Obaid Ibrahim Salem Al-Zaabi, UAE Ambassador to Pakistan, and His Excellency Bakheet Ateeq Al-Rumaithi, UAE Consul General in Karachi. Emirates' VP for Pakistan, Mohammed Al Nahari Alhashmi, and other team members were also present.

Essa Sulaiman Ahmad stated: “The Emirates Travel Store is a place where travellers can discover all of our incredible products and services, and we’re proud to bring our immersive experiences to Karachi." He added that this retail concept demonstrates Emirates’ commitment to enhancing the customer journey.

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Ahmad noted that Karachi was one of Emirates' initial destinations when operations began in 1985. He emphasized the airline's dedication to Pakistan with five gateways in the country.

The store allows customers to explore inflight products and destinations within the airline’s network. Staff provide personalized assistance for trip planning, ticket booking, and managing travel preferences. Features include self-service kiosks, a selfie mirror with popular destination backdrops, exclusive merchandise, and travel accessories.

Customer service counters assist with flight reservations for Emirates flights and holidays as well as loyalty program inquiries. Experienced consultants offer tailored travel advice.

Emirates has been connecting Pakistan globally for over three decades. This new venture aims to continue setting benchmarks for service excellence in West Asia.