Is it time to reconsider flying with spirit airlines

Research

Mimi Wright Social media manager | The Points Guy

By Sky Industry News

Dec 19, 2024

Spirit Airlines, known for its budget-friendly flights, is making changes to improve its offerings and customer experience. The airline has faced criticism in the past for delays and cancellations, but recent developments may prompt travelers to reconsider flying with Spirit.

The airline now boasts a relatively new fleet and improved on-time performance. Rana Ghosh, senior vice president and chief transformation officer for Spirit Airlines, discussed these improvements during an interview at the company's headquarters in Dania Beach, Florida. Ghosh expressed optimism about the airline's future despite Spirit's recent Chapter 11 bankruptcy filing.

Spirit has introduced new fare types such as Go Comfy fares that guarantee a blocked middle seat. While this option offers more comfort, it does not increase seat pitch beyond 28 inches. "Ghosh noted that the Go Comfy seating is similar to what many European carriers offer in business class on short-haul flights," highlighting its appeal to different types of travelers.

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The booking process has also been simplified. According to Ghosh, "the booking path is much easier now than it was a few years ago," particularly when selecting premium fares like Go Comfy or Go Big.

Spirit's rates remain competitive whether booked with cash or Free Spirit points. For instance, fares from Atlanta to Orlando start as low as $33 for a basic ticket or 2,500 points for a similar fare.

In May 2024, Spirit updated its change and cancellation policies to be more consumer-friendly. Passengers can receive full refunds if canceling within 24 hours of booking under certain conditions or opt for reservation credits valid up to five years in some cases.

The airline’s route network includes key airports such as Fort Lauderdale-Hollywood International Airport (FLL), Orlando International Airport (MCO), and Detroit Metropolitan Wayne County Airport (DTW). Travelers based near these hubs might find Spirit's nonstop service appealing.

Additionally, Spirit is running a status match challenge aimed at elite members of other airlines. This initiative provides an opportunity for eligible travelers to try out Spirit’s services with temporary Silver or Gold status benefits.

Despite past negative perceptions, changes in policy and product offerings may make Spirit worth considering again for some travelers seeking affordable travel options with flexible terms.