Disney offers support through Disability Access Service

Research

Eric Rosen Director of travel content | The Points Guy

By Sky Industry News

Dec 19, 2024

A visit to Disney World can be demanding, especially for families with members who have cognitive disabilities. While the Lightning Lane Multi Pass helps reduce waiting times, it might not suffice for everyone. For those who qualify, Disney offers a free Disability Access Service (DAS) pass to further minimize wait times.

Recently, a family experienced the benefits of the DAS pass during a trip to Walt Disney World's Star Wars: Galaxy's Edge. The occasion was the 40th birthday of a family member with developmental disabilities whose wish was to celebrate at this iconic attraction.

The DAS pass is designed for guests unable to wait in traditional lines due to developmental disabilities like autism. According to Disney, "This service supports guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time."

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Through the My Disney Experience app, users can secure return times equivalent to standby line waits but with less hassle. The app allows users and their party members quick access through Lightning Lanes after these secured return times.

The process of obtaining a DAS pass involves purchasing park tickets first and then registering via live video chat between 7 a.m. and 8 a.m. EST up to 30 days before visiting. A cast member determines eligibility based on how the disability affects one's ability to wait in line.

In this case, despite exceeding the typical four-guest limit for using the DAS pass by one person, an exception was granted due to family circumstances. However, such exceptions are not always guaranteed.

During their visit, they used both the DAS pass and purchased Lightning Lane Multi Passes at $35 per person for additional flexibility. The combination allowed them greater ride access and accommodation for varying preferences within their group.

The DAS pass permits unlimited reservations for any ride throughout the day while limiting one reservation at any given time compared to three possible reservations simultaneously with Lightning Lane Multi Passes.

The article compares Universal Orlando's Attractions Assistance Pass with Disney's system noting differences in qualification criteria and approval processes; Universal’s method requires documentation from AccessibilityCard.org.

Overall, despite some challenges in qualifying procedures at Disney World which may not cover all disabilities anymore since recent changes, families found significant value in using the DAS system allowing full enjoyment of theme park experiences otherwise inaccessible without it.