When booking a flight, passengers often look forward to the in-flight entertainment system, which can make long journeys more enjoyable. Contrary to what some might think, airlines do not select movies randomly. Instead, they invest considerable time and resources into choosing the right titles for their customers.
Airlines typically have dedicated movie selection teams or hire content service companies to curate their in-flight entertainment (IFE). For example, Delta has an In-Flight Entertainment team that attends film festivals to discover new content. United Airlines collaborates with over a hundred content partners to compile its list of movies, TV shows, and podcasts. These teams analyze data, monitor trends, and gather passenger feedback to create diverse and engaging movie selections.
The decision on which movies are offered is data-driven. Airlines track passengers' viewing preferences, such as popular films and viewing durations. Delta Air Lines enhanced its content selection by focusing on Hispanic heritage during September and October 2024 as part of its support for Hispanic Heritage Month. Through a codeshare agreement with Aeromexico, Delta provided Televisa/Univision content with movies in September and TV series in October.