Alerts Sign-up
Southwest Airlines is facing scrutiny after reports emerged of passengers allegedly exploiting the airline's boarding procedures by falsely claiming wheelchair assistance. The incident, which occurred on a flight from Tampa to Puerto Rico, has sparked concerns about the fairness of Southwest's policies.
According to the New York Daily News and Daily Mail, over two dozen passengers boarded early under the pretense of needing wheelchair assistance. However, upon arrival, most were seen walking off the plane without using wheelchairs. This has led to accusations that some passengers are "gaming the system" for priority boarding and better seats without requiring genuine assistance.
A passenger who witnessed the event shared their experience on social media: "I counted 30 pre-boards needing wheelchair assistance. When we get off the plane, 28 of them walk off!" The post included a photo showing passengers in wheelchairs and others walking shortly after deplaning. It quickly went viral, with many expressing frustration over what they perceive as abuse of the boarding process.
