Delta adjusts operations amid Winter Storm Blair impacts

Delta advises its customers to monitor their flight status closely via delta.com or the Fly Delta app. The airline's Operations and Customer Center (OCC) aims to provide customers with as much notice as possible regarding any changes to their flights. Updates can also be sent directly to mobile devices or via email.

For those facing significant delays or cancellations, Delta offers several options. Customers can review flight options and rebook their itinerary through the Fly Delta app or My Trips on delta.com. Additionally, passengers traveling on a U.S. domestic itinerary who experience a delay of three hours or more—and choose not to fly—are entitled to receive a full refund for the unflown portion of their ticket. This includes any ancillary fees paid or checked baggage charges. For international itineraries, if there is a delay of six hours or more and the customer opts not to fly, they are similarly eligible for a refund.

If a flight is canceled and customers decide not to travel on their rebooked itinerary, Delta will automatically issue a full refund back to the original form of payment after a 24-hour waiting period.

Customers experiencing cancellations who are not automatically rebooked should promptly contact Delta at either an airport location or through its Reservations team by phone or via the Message Us option on the Fly Delta app. According to Department of Transportation automatic refund requirements, if Delta cannot rebook a trip and does not hear from the customer about arranging an alternative flight, an automatic ticket refund will be initiated for any unflown portions.

Further information is available on delta.com.