GLOBAL INDUSTRY NEWS

American Halts CRJ-200 Operations

Shanghai Airlines to Launch Casablanca Route

Delta employees to receive an average five weeks of pay in annual profit sharing

Akasa Air faces DGCA heat for lapses; warning letter issued to airline's accountable manager

Indigo Eyes European Market Amid Intensifying Competition with Air India

Air India to operate daily Delhi-Prayagraj flights for Maha Kumbh

Engine maker agrees to compensate WizzAir for grounded planes

Turkish Airlines’ flights are riddled with bedbugs, passengers say

British Airways frequent flyers react to Executive Club changes

Inside the short-lived, men-only flights where kids and women were banned but cigar and pipe smoking were rife

China steps up drive to break Boeing, Airbus grip on plane market

Heathrow’s New York service clings to spot in top aviation routes

Airline praises pilots in crash-landing where both died but nearly half the passengers survived

Mexico state airline to buy five Embraer planes next year

A record number of people are expected to fly over the holidays. That's good for travel stocks, but not for passengers.

American Airlines technical issue sparks travel chaos on Christmas Eve as flights heavily delayed after being grounded

Why United Airlines has had such a stellar year despite being Boeing's biggest customer

JetBlue nixing routes between multiple major cities, reducing several others

Airline Stocks Led The Travel Industry's Record 2024 Rally. Here's What's Next.

It’s beginning to look like another record for holiday travel

Qatar Airways cleans up at the World Travel Awards

All of the strikes at European airports this winter – find out if you are affected

Meet the CEO trying to turn around Air India, the 92-year-old airline with a pile of problems

Skiplagging: Unpacking the Risky Travel Trend That Involves Tricking Airlines

Qantas engineers walk off job on one of the busiest travel days of the year

South Korea to safeguard competition after Korean Air, Asiana merger

China Southern returns to Adelaide

Global Airline Industry Revenues Forecast To Top $1 Trillion For First Time In 2025

EasyJet to launch six new routes from the UK next year with £24 flights

Here's Why Analysts Say It's a Good Time to Buy Airline Stocks

Global Industry News

Delta introduces AI concierge service for enhanced travel experience

Policy

Bob Letteney, V.P. - International Government Affairs | Delta Air Lines

By Sky Industry News

Jan 7, 2025

Delta Air Lines has introduced Delta Concierge, an AI-powered digital tool that will be integrated into its Fly Delta app starting in 2025. The announcement was made during the CES 2025 event, where Delta also revealed new 'multi-modal' transportation options in collaboration with partners Uber and Joby.

The Delta Concierge aims to enhance customer experience by blending digital and physical travel experiences. "Delta is thinking differently about how we blend the digital and physical experiences, starting with the Fly Delta app," said Ed Bastian, CEO of Delta. He described the vision for Delta Concierge as an AI-powered personal assistant that understands customers' preferences and enhances their travel experience.

The airline plans to use data and AI to build stronger customer loyalty by improving interactions during and outside travel days. Customers will be able to engage with Delta Concierge using natural language text or voice input, allowing the tool to anticipate needs, provide guidance, and take actions on behalf of travelers.

Get the Newsletter

Sign-up to receive weekly round up of news from Sky Industry News

By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Delta Concierge will also assist with pre-trip planning by notifying customers about passport expiration and visa requirements. Future updates will include destination-specific notifications such as weather conditions to aid packing and preparedness. The tool will simplify navigation at airports with proactive directions for bag drop, lounges, and gates while informing travelers about TSA PreCheck Touchless ID lines for expedited security.

Further enhancements will allow automatic connections to Delta Sync Wi-Fi and seatback entertainment systems, aiming to offer a more personalized in-flight experience through SkyMiles Membership.

Delta's partnership with Uber was also announced at CES 2025. Starting this spring, linked accounts will enable SkyMiles Members to earn miles on eligible rides and deliveries through Uber services. The collaboration emphasizes connectivity from home to destination by integrating popular brands into the travel experience.

Additionally, Delta's partnership with Joby promises future advancements in home-to-airport transportation using ridesharing combined with flight capabilities for sustainable air travel.

Bastian emphasized the integration of innovative technologies and partnerships: "Delta is bringing together innovative technologies and partnerships to create a connected travel experience from start to finish." The goal is to offer more choices for customers traveling between destinations efficiently.

As part of its centennial celebration, Delta hosted a keynote presentation at CES 2025 highlighting its legacy of innovation while looking forward to enriching human experiences through technology over the next century.

Organizations Included in this History

Delta Air Lines, Inc.

More News

Aviation Comments

Loading...

No comments available.