Delta introduces AI concierge service for enhanced travel experience

Delta Concierge will also assist with pre-trip planning by notifying customers about passport expiration and visa requirements. Future updates will include destination-specific notifications such as weather conditions to aid packing and preparedness. The tool will simplify navigation at airports with proactive directions for bag drop, lounges, and gates while informing travelers about TSA PreCheck Touchless ID lines for expedited security.

Further enhancements will allow automatic connections to Delta Sync Wi-Fi and seatback entertainment systems, aiming to offer a more personalized in-flight experience through SkyMiles Membership.

Delta's partnership with Uber was also announced at CES 2025. Starting this spring, linked accounts will enable SkyMiles Members to earn miles on eligible rides and deliveries through Uber services. The collaboration emphasizes connectivity from home to destination by integrating popular brands into the travel experience.

Additionally, Delta's partnership with Joby promises future advancements in home-to-airport transportation using ridesharing combined with flight capabilities for sustainable air travel.

Bastian emphasized the integration of innovative technologies and partnerships: "Delta is bringing together innovative technologies and partnerships to create a connected travel experience from start to finish." The goal is to offer more choices for customers traveling between destinations efficiently.

As part of its centennial celebration, Delta hosted a keynote presentation at CES 2025 highlighting its legacy of innovation while looking forward to enriching human experiences through technology over the next century.