Emirates aims to become first 'autism certified airline' through new initiatives

Emirates has embarked on a mission to become the world's first 'Autism Certified Airline (ACA)' by introducing new standards and services for passengers with autism and sensory conditions throughout 2025 and beyond. The airline aims to enhance the travel experience for these passengers by implementing digital aids known as sensory guides, developed in collaboration with the International Board of Credentialing and Continuing Education Standards (IBCCES). These guides will help customers make informed decisions about various environments they encounter during their journey.

By April 2024, Emirates had already achieved a Certified Autism Center Designation for its check-in facilities in Dubai, including its hub in Terminal 3 at Dubai International Airport. This initiative is part of Emirates' broader accessible travel agenda, which involves collaboration with entities such as the Department of Economy and Tourism, Dubai Airports, the General Directorate of Residency and Foreign Affairs, Dubai Police, and Dubai Customs.

The airline's ground staff and cabin crew will undergo focused training on autism and sensory awareness. "As a result," Emirates stated, "its employees will have the understanding and skills to address the needs of customers with autism and sensory sensitivities." This training builds upon an earlier program completed by 23,000 employees in 2023.