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A complaint has been filed with the United States Department of Transportation (DOT) by a consumer who experienced issues during a flight with Qatar Airways. The consumer is urging the DOT to suspend codeshare services between American Airlines and Qatar Airways, citing alleged malpractice by the latter.
The incident in question occurred after the complainant booked a flight for their child on March 29, 2024, using a combination of AAdvantage miles and cash through American Airlines. The flight was scheduled for May 24, 2024. According to the complaint, seats were initially selected on Qatar Airways' website without any fees being charged, confirmed via email as costing €0.
On the day of travel, however, the child was reportedly informed that an additional fee of €150 ($156 at that time) would be required for checked baggage and selected seats. This refusal prompted accusations from the complainant against Qatar Airways for "unfair and deceptive trade practices."
