Delta resumes normal operations after Southeast winter storm disruption

A waiver is available for certain Southeast cities, including Atlanta, offering flexibility for customers with existing bookings affected by the storm.

Customers facing significant delays or cancellations can review options and rebook via the Fly Delta app or My Trips on delta.com. Those with U.S. domestic itineraries experiencing delays of three hours or more may opt not to fly and receive a full refund for unused tickets and ancillary fees. The same applies to international itineraries delayed six hours or more.

If a flight is canceled and a customer chooses not to use their rebooked itinerary, Delta will automatically refund the unflown portion of the ticket after a 24-hour waiting period.

Customers not automatically rebooked should contact Delta at airports or through Reservations by phone or message via the Fly Delta app to explore alternative options. According to Department of Transportation rules, if Delta cannot rebook a trip and does not hear from the customer, an automatic refund will be initiated.

Further details are available on delta.com.