Delta cancels 400 flights amid rare Gulf Coast snowstorm

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Global Industry News

Delta cancels 400 flights amid rare Gulf Coast snowstorm

Policy

Adam Ryan: Vice President – Airport Operations, LGA, BOS and Northeast Stations | Delta Air Lines

By Sky Industry News

Jan 22, 2025

Delta Air Lines faced significant disruptions on Wednesday due to an unusual snow event in the Gulf Coast region. The airline canceled around 400 flights, including both Delta mainline and Delta Connection services, before noon. Further delays and cancellations are expected as temperatures remain below freezing.

Efforts are underway to safely resume operations at affected airports in the Gulf Coast and Southeast regions. Ground delay programs have been implemented to manage inbound traffic while ensuring safe airfield movements during surface treatment.

Delta advises customers to use the Fly Delta app for updates on their flights and to make any necessary changes to bookings. Delta.com also serves as a useful resource for passengers seeking information.

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"Customer Care for many cities across the , including , remain in effect Wednesday and offer customers with existing bookings additional flexibility to change or cancel their flights as a result of the storm."

Customers facing significant flight delays or cancellations can rebook via the Fly Delta app or My Trips on delta.com. For U.S. domestic itineraries, a full refund is available if a delay exceeds three hours and the customer opts not to fly. International travelers experiencing delays of six hours or more have similar refund options.

In cases of flight cancellations where customers choose not to travel on rebooked itineraries, Delta will automatically process refunds after a 24-hour waiting period. Passengers who are not automatically rebooked should contact Delta through airport channels, phone, or the Fly Delta app's Message Us feature for alternative arrangements.

Further details can be accessed on Delta's website.