FedEx releases insights on e-commerce trends shaping consumer behavior in 2025

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FedEx releases insights on e-commerce trends shaping consumer behavior in 2025

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Mark Allen FedEx Executive Leadership Executive Vice President, General Counsel and Secretary | FedEx

By Sky Industry News

Feb 18, 2025

FedEx Corporation has released its 2025 E-Commerce Trends to Watch Report, developed in collaboration with C Space. The report outlines significant shifts in consumer behavior and expectations within the e-commerce landscape. As digital marketplaces grow more competitive, the emphasis is on convenience, seamless returns, and personalized engagement as drivers of customer loyalty.

The report highlights that consumers prioritize a hassle-free shopping experience from beginning to end. More than 80% of surveyed shoppers consider convenience essential, with home delivery (81%), free shipping (76%), and real-time tracking (68%) being fundamental features. Returns are also crucial, as complicated return policies can deter repeat purchases. The survey indicates that 97% of shoppers have abandoned purchases due to inconvenient shopping experiences.

Jason Brenner, senior vice president of the digital portfolio at FedEx, stated: “E-commerce success in 2025 isn’t just about having the right product selection—it’s about delivering a seamless end-to-end customer experience.” He emphasized the importance for retailers to focus on convenience through easy returns, fast shipping, and digital engagement.

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Generational preferences are reshaping digital marketing strategies. Gen Z consumers engage primarily online, discovering new brands through platforms like TikTok (51%) and Instagram (40%). Millennials are attentive to brand values such as employee treatment and prefer direct purchases from brand websites or apps. Boomers still value in-store shopping experiences more than other generations.

Brands need to prioritize personalized communication using video-driven storytelling and nostalgic elements to connect emotionally with younger consumers.

Holiday shopping trends show a shift towards year-round activity rather than last-minute purchasing. The report notes that 22% of shoppers begin holiday shopping as early as August, with plans for year-round gift buying increasing by 2026.

The evolving e-commerce landscape requires businesses to adapt by enhancing convenience, improving post-purchase experiences, and engaging digitally with customers. Companies that adjust their strategies accordingly will be positioned for growth beyond 2025.

FedEx Corp., a global provider of transportation and business services with an annual revenue of $87 billion, aims for carbon-neutral operations by 2040. Further insights can be found in the full FedEx 2025 E-Commerce Trends Report.