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FedEx Corporation has released its 2025 E-Commerce Trends to Watch Report, developed in collaboration with C Space. The report outlines significant shifts in consumer behavior and expectations within the e-commerce landscape. As digital marketplaces grow more competitive, the emphasis is on convenience, seamless returns, and personalized engagement as drivers of customer loyalty.
The report highlights that consumers prioritize a hassle-free shopping experience from beginning to end. More than 80% of surveyed shoppers consider convenience essential, with home delivery (81%), free shipping (76%), and real-time tracking (68%) being fundamental features. Returns are also crucial, as complicated return policies can deter repeat purchases. The survey indicates that 97% of shoppers have abandoned purchases due to inconvenient shopping experiences.
Jason Brenner, senior vice president of the digital portfolio at FedEx, stated: “E-commerce success in 2025 isn’t just about having the right product selection—it’s about delivering a seamless end-to-end customer experience.” He emphasized the importance for retailers to focus on convenience through easy returns, fast shipping, and digital engagement.
