Quantcast

British Airways unveils $8.8 billion plan for future growth

Flight made emergency landing in Denver after reported animal strike and engine fire
General Dynamics says G800 jet receives FAA, EASA certifications
United Airlines doubles down on Chicago roots with new O'Hare billboards
Gatwick airport strikes, Easter 2025: will my flight be cancelled?
Boarding passes and check-in could be scrapped in air travel shake-up
European air traffic warning means summer delays for holidaymakers
The EU rule change that could affect millions of Brits when their flight is delayed or cancelled
Delta Earnings Land Soon. Why They’re Key for Airline Stocks and the Economy.
Avelo Airlines to Operate Deportation Flights, Hiring Flight Attendants
Travel chaos 2025: all the strikes and disruption expected across Europe
Qatar Airways accelerates Starlink wifi implementation
Southwest Airlines extends flight schedule through early April 2025
Cathay Pacific reaches 3,400 pilots this year, with low resignation rate of 2.9%
Qatar Airways Nears Boeing 777 Fleet-Wide Starlink Upgrade
United receives FAA approval for first Starlink-equipped planes
50 New Routes Launching In April 2025
Qantas launches mammoth Asia flight sale including Bali and Japan
New Update from Air Canada, WestJet, American Airlines, Delta, United, Southwest, Alaska, JetBlue Airways, and Sunwing: Airline Capacity Between Canada and US Slashed as Bookings Plummet Seventy Per Cent
Delta Cuts Two Domestic Routes
United Airlines Technicians Reject ‘Dead on Arrival’ Contract Proposal, Teamsters Say
The State of the Asia Pacific Airline Industry
Spirit Airlines to add Detroit nonstop flight out of Bradley International Airport
Major airline to launch new direct flights from Scotland to North America
Ryanair launches new ‘prime’ membership which saves passengers more than £400 a year
Judge Orders Boeing to Trial on 737 MAX Case
Qantas’ free international Wi-Fi to switch on from next week
The real reason Southwest is charging for bags now
Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says
Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash
Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes
British Airways unveils $8.8 billion plan for future growth
Policy
Webp received 3523813197751097
Colm Lacy British Airways' Chief Commercial Officer | Official Website

At the Altitude25 conference in Lisbon, British Airways' Chief Commercial Officer, Colm Lacy, outlined a significant investment program aimed at transforming the airline's operations. The $8.8 billion initiative will focus on technological improvements, including a new app and website, and is set to continue through 2027.

A key aspect of this investment is strengthening British Airways' position in London, particularly at Heathrow and Gatwick airports. "We want to grow and strengthen where we are in terms of London, the world’s biggest airline market, and particularly for premium travel," Lacy stated.

The investment will encompass fleet renewal, net-zero tracking, engineering and operations enhancements, modernization of commercial and IT systems, and customer service updates. A recent agreement with Boeing to acquire a hangar is expected to enhance operational stability. Lacy noted that this move would "increase our stability in terms of our MRO."

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

British Airways currently holds a 51% market share at Heathrow and 13% at Gatwick. The investment aims to increase its EBIT margin from 10% in 2023 to 15% by 2027 through growth in corporate travel and various transformations.

Lacy emphasized the need for digital transformation: "We have to have 100% serviceability online to meet our customers’ needs." The airline plans to launch a new digital platform as part of its strategy to modernize its retailing approach.

In April last year, British Airways partnered with Amadeus to implement Nevio, a solution designed for modern airline retailers. This platform aims to offer personalized services such as fast-track security and additional baggage options.

Organizations Included in this History
More News

Various airlines around the world often assign Flight Number 1 to important or historical routes.

Apr 29, 2025

Eurowings, a subsidiary of the Lufthansa Group, reported notable performance metrics in the first quarter of 2025, suggesting heightened customer satisfaction.

Apr 29, 2025

Ahead of Memorial Day, Delta has unveiled its annual list of the most-searched international summer destinations, using data from Delta.com and the Fly Delta App.

Apr 29, 2025

FedEx Corp. released its 2025 FedEx Small Business Trade Index, offering insights on how U.S. small- and medium-sized business (SMB) leaders view global trade.

Apr 29, 2025

Melbourne, Australia - dnata and Jetstar have reached an agreement to extend their partnership for an additional four years.

Apr 29, 2025

Total air cargo demand grew by 4.4% in March 2025, hitting a historic peak for the month compared to the previous year.

Apr 29, 2025