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At the Altitude25 conference in Lisbon, British Airways' Chief Commercial Officer, Colm Lacy, outlined a significant investment program aimed at transforming the airline's operations. The $8.8 billion initiative will focus on technological improvements, including a new app and website, and is set to continue through 2027.
A key aspect of this investment is strengthening British Airways' position in London, particularly at Heathrow and Gatwick airports. "We want to grow and strengthen where we are in terms of London, the world’s biggest airline market, and particularly for premium travel," Lacy stated.
The investment will encompass fleet renewal, net-zero tracking, engineering and operations enhancements, modernization of commercial and IT systems, and customer service updates. A recent agreement with Boeing to acquire a hangar is expected to enhance operational stability. Lacy noted that this move would "increase our stability in terms of our MRO."
