"We're always involved in the process," said Thomas Panek, Chair of the Advisory Board. "We want to continue to make Delta the brand of choice for people with disabilities. "
In recent years, Delta has made significant strides in improving its services for passengers with disabilities. In 2022, it joined other airlines in pledging commitments beyond the DOT's Passengers with Disabilities Bill of Rights. Additionally, it now offers closed captioning on all movies and series content on seatback screens and has increased audio-descriptive content by 40%.
Delta is also recognized as a top airline in assistive device handling among DOT-reporting carriers. In 2024 alone, it transported over 182,000 wheelchairs, scooters, and mobility devices worldwide.
The airline's White Glove Services team has been dedicated to customer mobility support for two years now. Team members receive specialized training to assist customers with assistive devices effectively.
Furthermore, Delta has introduced an accessible flight map feature used by 45% of customers. This initiative exceeds standards set by the Americans with Disabilities Act and the European Accessibility Act.
Delta Flight Products debuted a prototype airplane seat in 2023 that allows powered wheelchair users to remain in their wheelchairs throughout their journey. The design earned recognition from the Airline Passenger Experience Association (APEX).
To support neurodiverse customers further, sensory rooms are available at ATL and LGA airports while collaborations are underway with other airports like Detroit Metropolitan Wayne County Airport.
The Fly Delta app also plays a crucial role in assisting passengers who require mobility assistance or additional services during travel. Customers can share information ahead of time using the "Accessible Services" button so that flight attendants can deliver personalized safety briefings.
"Before boarding, in the air, at your destination and anywhere in between, Delta people are available to assist," Lathrop added. "Our teams continue to learn from other airlines across the globe on how best to assist customers with disabilities."
Alerts Sign-up
