IATA World Data Symposium explores AI advancements in aviation

- Leveraging data for value: Improvements in artificial intelligence (AI) and predictive analytics are expected to enhance efficiency, passenger experience, and sustainability through better utilization of aviation's rich data collection.

- Integrating technology solutions: Innovations such as cloud computing, automation, and digital identity are proving valuable in improving efficiency while reducing costs. The industry aims to modernize standards for a seamless passenger journey from booking to baggage delivery.

- Building cyber resilience: As technology use grows within travel and air cargo value chains, robust cybersecurity measures become increasingly crucial.

IATA unveiled results from three proof-of-concept (PoC) programs:

- Cargo Acceptance Process: This PoC demonstrated how a large language model (LLM) could manage regulatory compliance in air cargo acceptance processes while reducing waste and optimizing cargo space.

- Agency Onboarding: This PoC showed how digital identity could streamline new agent onboarding by automating identity verification processes.

- Passenger Entitlements: This PoC explored using digital identity credentials stored on mobile devices to automate processes like lounge access based on various entitlements.

"From optimizing cargo processes to strengthening identity management and enhancing passenger experience, AI and digital identity are already transforming key processes in aviation," said Macaulay.

The event was preceded by a data hackathon held on February 27, 2025. .