Quantcast

JetBlue introduces rain reimbursement policy for vacation travelers

American Airlines Launches Ultra‑Long‑Haul DFW–Manila Flights
Thousands of flights canceled or delayed across America's busiest airports
Emirates operates with SAF at London Heathrow Airport
British Airways Introduces Brunch Service on Long-Haul Flights
AirAsia FREE SEATS is BACK! - Book Cheap Flight now!
FAA Investigating After JetBlue Plane Skids Off Runway
Virgin Atlantic Offers Family-Friendly Holiday Packages
The Billion-Dollar Outlier That's Rescuing San Francisco Tourism
New Heathrow Security Rule Makes Packing Bags Easier for Travelers
Alaska Airlines Adding More Boeing 787 to Boost Seattle Hub
Ryanair cancels 170 flights, disrupts over 30,000 passengers on French ATC strike
What to Know About Travel to Europe During This Record-Breaking Heatwave
Airport Workers Save the Day After Woman Loses Diamond from Her Engagement Ring in Baggage Carousel
I never talk to strangers on the plane. After my dad died, a passenger helped me talk about my grief.
American Airlines reveals new summer route: Miami → Rome
Budget UK airline launches huge sale with £29 flights to 475 holiday hotspots – but you’ll have to be quick
Delta Passengers Can Book a ‘Last Mile’ Private Jet Charter to Europe This Summer
Honeywell Runway Safety Technology Selected by Southwest Airlines for Fleetwide Installation
Southwest Airlines Adds Cockpit Alerts to Boost Runway Safety
FAA Drone Detection Testing
This Airline Is Going to Start Handing Out $675 Fines to 'Unruly' Passengers: 'It Is Unacceptable'
Summer of savings? New analysis shows airfare has dropped significantly - The Points Guy
FAA Admits Uncertainty On Drone Numbers In U.S. Airspace, Raising Safety Concerns
Travelers are taking extreme measures and using hacks to avoid airline baggage fees
Pigeons Cause Chaos on Delta Flight
United Airlines’ Uniforms Get A Facelift—And A Political Filter
United Continues to Face Catering Chaos at San Francisco
Passenger tries opening plane door mid-flight, gets zip-tied by veterans
Passenger Stows Away on Delta Flight from New York to Paris
Air India Eyes 10 New Codeshare , Plans Global Expansion
JetBlue introduces rain reimbursement policy for vacation travelers
Policy
Webp received 28709733935308055
JetBlue Airways | Official Website

JetBlue Airways has built its brand on being different. The airline, which first took to the skies in February 2000, has collected a loyal customer base thanks to launching with an innovative strategy and unique value proposition. The carrier is known for its affordable fares and elevated onboard experience, combining the prices of low-cost carriers with service levels comparable to full-service peers.

Despite JetBlue's status as a disruptor and innovator, the carrier has recently hit some hard times. Following the COVID-19 pandemic, the airline has failed to perform as well as its larger peers, specifically Delta Air Lines and United Airlines. In addition to poor financial performance, the New York- based carrier consistently ranks low for operational performance. With many of its flights arriving or departing from the Northeast United States, known for its congestion, the airline can't seem to find its footing to remain as reliable as its peers.

However, JetBlue is still working to appeal to leisure passengers. With a route network boasting extensive service to the Caribbean and Florida, the airline is organized to fly vacationers seeking a break from the cold weather of the Northeast. Recently, JetBlue Vacations and its new partner WeatherPromise announced a new initiative that will reimburse passengers if their vacations are interrupted by excessive rain.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

In past several years US airlines have clamored to add flexibility to their tickets. Duringthe COVID-19 pandemic,the big three US carriers(American Airlines Delta Air Lines,and United Airlines)all removed change fees from their tickets.These carriers joined Southwest Airlines,the only airline ofa similar size that did not charge change fees onits fares.Eventually even ultra- low-cost carriers Frontier Airlinesand Spirit Airlines joined this trend though Spirit just announced thatit is restoring change fees onits basic fare.

Even with these changes fees are stillan important source of ancillary revenue for US airlines.Seat selection fees checked baggage feesand even carry-on fees depending onthe ticket selected have become commonplacefor most US carriers.Specifically ultra-low-cost carriers relyonthis income to boost revenue made from cheap tickets.With thisin mindit isnotoftenthat airlines remove feesor add reimbursement inthe eventof minor travel disruptions.

JetBlue howeverisbuckingthis trend.The carrier has been atthe forefrontof raising checked bag feesthrough dynamic pricing buthas created anewand unique reimbursement policyfor travelerson vacation.According tothe New York Postthe airline willreimburse various trip costs dueto excessive rainif passengers have purchaseda qualifying JetBlue Flight+Hotel vacation package.JetBlueturned tonewstartuptohelp makethiscustomer-friendly policyareality.

JetBlue willpartnerwith WeatherPromiseto followthroughonits policyto refund passengers dueto "significant rainfall."The weather company has accesstoavarietyofextensive datathatcan helpJetBluedetermineifenough rainfallhasoccurredtofacilitatereimbursement.Thisdataincludesinformationon:

PrecipitationTriplengthDestinationinformation

Leveragingthisinformationthefirmcandetermineiftheamountofrainfallduringa

customer'stripmeetstherequiredthresholdforreimbursement.Ifrainfalldoesmeettherequiredlevelpassengerswillautomaticallybegivenarefund.

PresidentofJetBlueTravelJamiePerryexpressedenthusiasmforthenewpartnershipasthetwocompaniesannouncedtheirplansexplaininghowthecollaborationwillhelppassengersenjoythevacationsthatareimportanttothem:

"Weknowhowimportantvacationsareandbyofferingcoverageagainstweatherdisruptionswe'reensuringourcustomerscanfocusonenjoyingtheirtripswithconfidenceandpeaceofmind."

WiththisnewpolicyJetBlueaimsstimulatemoredemandforitsvacationpackages.PassengerscanuseJetBlueVacationstoplantheirexcursionstoavarietyofdestinationsintheairline'snetwork.MostofJetBlue'sflightstakeplaceacrosstheeastcoastoftheUnitedStatesthoughthecarrieroffersselectflightstothewesternUnitedStatesevenacrosstheAtlanticOceantoEurope.

SignificantlydisruptedpassengersareentitledtocompensationUnderthepreviouspresidentialadministrationtheUnitedStates'DepartmentofTransportationhadarenewedfocusonholdingairlinesaccountablefordelays.AccordingtoUSATODAYtheagencyworkedtocommunicatetopassengerswhattheywereentitledtointeventofadisruptioncreatedanonline dashboardforpassengerseasilyfindinformationtheyneedWhilenoneoftheseregulationspertainedundesirableweatherafterflightdidsetclearexpectationsairlines

Theagency'scrackdownonairlinesbestexemplifiedbyletterformerSecretaryTransportationPeteButtigiegwrotetheChiefExecutiveOfficerslargestairlinesUnitedStatesThemessagesharedDepartmentTransportationJuly2024WithinButtigiegexplainedintentionholdairlinesaccountablefailurecomplynewlegislationinvestigateclaimswrongdoingUScarriersButtigiegexplained

"FirstIneedremindairlinesoperatingUnitedStatesthatrefundrequirementsFAAReauthorizationActtookeffectuponenactmentlawMay162024Nowthatthislawourexpectationairlinesdoingeverythingpowercomply"

"Secondrecentweeksweheardreportsunacceptablecustomerservicefailuresreceivedthousand airtravelservicecomplaintsagainstairlinesWhenproblemscomeattentionwewillinvestigatethemwhereviolationsoccurreduseenforcementpowersholdoffendingairlinesaccountable"

Disruption Required Compensation
Controllable cancellation Rebooking at no extra cost; meal/accommodation vouchers
Controllable significant delay Rebooking at no extra cost; meal/accommodation vouchers
Note:Cancellations/delayscausedfactorswithincompany'scontrolonlyqualifycompensationSignificantdelaysmustbeatleastthreehoursdomesticflightssixhoursinternationalflightsPassengersencourageduseDepartmentTransportationdashboardfurtherdetailslawsairlinepolicies

Organizations Included in this History
More News

Eurowings has been recognized as one of the top airlines in Europe, according to a study by the consumer portal Flightright.

Jul 25, 2025

American Airlines is set to reintroduce its Boeing 777-200ER aircraft for domestic flights between New York's John F. Kennedy International Airport (JFK) and Los Angeles International Airport (LAX) this fall.

Jul 25, 2025

Southwest Airlines is in the process of introducing extra-legroom seats across its fleet, with about 25% of its planes now featuring these new rows.

Jul 25, 2025

The Ethiopian Airlines Group recently marked a significant milestone with the inauguration of its expanded Maintenance, Repair, and Overhaul (MRO) facilities.

Jul 25, 2025

Martha Arauz is the Human Resources Manager at LAV, where she is dedicated to promoting a positive work environment.

Jul 25, 2025

Content creators Adriana and Dylan, known as 2passports1dream, have highlighted Singapore Airlines' business class offerings on TikTok, specifically praising the airline's 'Book the Cook' program.

Jul 24, 2025