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Lufthansa Group airlines enhance digital services for summer travelers

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Lufthansa Group airlines enhance digital services for summer travelers
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With the onset of the summer schedule, the Lufthansa Group has enhanced customer services across its hub airlines. The improvements focus on areas such as rebooking options, baggage tracking, and support during irregularities.

"We’re there for our customers, offering them an optimum all-round range of services throughout their air travel experience," states Lufthansa Group Chief Commercial Officer Dieter Vranckx. "Now more than ever, our guests can swiftly and simply plan every aspect of their own air travel. And, should those plans change at short notice, they can count on extensive flexibility and support. Our customers and their needs will now be even more firmly centerstage; and their whole air travel experience with our hub airlines will be further enhanced."

A recently recognized feature is the Lufthansa Group airlines app, awarded as the world’s 'Best Airline App.' It has been expanded to allow users to modify travel plans easily and to manage emergencies, such as flight changes, efficiently. For example, customers can get automatic refunds if their reserved cabin class is unavailable due to an aircraft change.

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Travelers can now rebook seats digitally without needing to contact a service center. If unable to retain their original reservation, customers will receive an automatic refund for any reservation fees. The app also offers a Travel ID, a digital profile facilitating travel preparations and providing personalized updates in case of unexpected changes. Over 15 million users have already adopted the Travel ID service.

Additionally, those booking multiple passengers can now cancel a single ticket and receive a refund based on fare conditions. The app also includes new services for checking immigration guidelines and booking sports baggage and pets online.

For flight irregularities or baggage issues, the system provides new seat assignments and opportunities for further modifications. Baggage equipped with AirTags can now be tracked more effectively with the app's assistance, speeding up lost luggage recovery processes.

Furthermore, customers can submit claims or suggestions using a refined online tool that checks for input errors to streamline claims processing. The newly launched Help Center on airline websites and apps offers tailored solutions and direct support for urgent travel issues. An AI Chat Assistant, available in multiple languages, answers various service questions.

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