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With the onset of the summer schedule, the Lufthansa Group has enhanced customer services across its hub airlines. The improvements focus on areas such as rebooking options, baggage tracking, and support during irregularities.
"We’re there for our customers, offering them an optimum all-round range of services throughout their air travel experience," states Lufthansa Group Chief Commercial Officer Dieter Vranckx. "Now more than ever, our guests can swiftly and simply plan every aspect of their own air travel. And, should those plans change at short notice, they can count on extensive flexibility and support. Our customers and their needs will now be even more firmly centerstage; and their whole air travel experience with our hub airlines will be further enhanced."
A recently recognized feature is the Lufthansa Group airlines app, awarded as the world’s 'Best Airline App.' It has been expanded to allow users to modify travel plans easily and to manage emergencies, such as flight changes, efficiently. For example, customers can get automatic refunds if their reserved cabin class is unavailable due to an aircraft change.
