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Traveler wins AAdvantage miles refund after Seattle rental car reservation mishap

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Traveler wins AAdvantage miles refund after Seattle rental car reservation mishap
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Daisy Hernandez Credit cards editor | The Points Guy

After a trip from Nashville to Seattle, Jeanette Kronquist encountered an unexpected issue with her rental car reservation. Upon arrival, she discovered that Fox Rent A Car, a Europcar subsidiary, had no vehicles available despite her reservation. She decided against renting a car after a friend picked her up, but faced difficulties when trying to get a refund for the 24,500 AAdvantage miles she used to book the rental.

Kronquist's process to resolve the issue was met with challenges as she was redirected among American Airlines, Fox Rent A Car, Europcar, and CarTrawler without success. "The reservation said that I needed to pick it up by 9:45 p.m., and if I didn't, I could be considered a no-show," she explained. Despite notifying AAdvantage Cars about her flight delay, which was confirmed by an agent as communicated to Fox Rent A Car, she was unable to resolve the issue independently.

American Airlines eventually refunded her miles after an intervention from the TPG ombudsman, attributing the resolution to the airline's flight delay having prevented her timely arrival. This experience highlighted the risks of booking through third-party sites, with Kronquist commenting, "I could not have fixed this problem on my own."

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This situation serves as a reminder to travelers to carefully read reservation terms and conditions and to report any issues promptly. Additionally, if delays from a primary service provider affect a booking, it's crucial to communicate directly and expediently with the booking agent or service provider. Travel insurance that covers flight delays and other mishaps can also provide an additional safety net.

Travelers are advised to weigh the risks of nonrefundable bookings on third-party sites and consider booking directly with service providers to avoid similar situations. As advised by Kronquist, for future travel, she plans to book her rental cars directly.

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