New York's John F. Kennedy Airport has been highlighted for its mishandling of baggage. A study by Upgraded Points ranks it second among U.S. airports with the highest number of baggage complaints, with 1.72 complaints per 100,000 passengers. These complaints mainly include delayed, lost, damaged, or stolen luggage, with delayed luggage making up 80% of mishandled baggage incidents.
The report lists Orlando International Airport as the top airport for baggage complaints with 1.81 complaints per 100,000 passengers. Palm Beach International, Ted Stevens Anchorage International, and Fort Lauderdale-Hollywood International also made the list of airports with poor baggage handling.
Rick Cotton, Executive Director of the Port Authority of NY and NJ, was noted as part of JFK's management. Factors such as high passenger volume, complex operations, aging infrastructure, and staffing challenges contribute to JFK's baggage handling issues.