Quantcast

Southwest Airlines reflects on historic 10-minute turnaround strategy

Riyadh Air plans new jet order decision early next year
LA Considers $25 And $30 Minimum Wages For Hotel And Airport Workers
Airlines are on the hook for more than you think if something goes wrong with your trip
WA Labor & Industries plans to create new airline worker protections
Airlines must now give automatic refunds for significant delays. Here's what to know.
American Airlines Technical Operations, Fleet Service, Cargo and Central Load Planning team members ratify new agreement
Spirit Airlines Pursues Bankruptcy as a Path to Tie-Up With Frontier
American Airlines fined $50M for violating disability laws
Canada's flight attendant union applauds NDP bill to end unpaid work in the airline sector
American Airlines testing new technology that would crack down on boarding
Exciting New Airline Routes Coming to North
Another city ignores airport commission's advice, zones for housing near JWA
United shares hit pre-pandemic high after airline forecasts strong finish to 2024, plans buyback
Alaska Airlines Just Made Its Loyalty Program Even More Lucrative With New Rewards, Better Upgrades, and More
Food safety problem closes Detroit airline kitchen leaving 200 flights without meals
5 Reasons Why Kazakhstan's Air Astana Is Establishing Itself As A Key Player In Asian Aviation
JetBlue is no longer serving hot food in economy class on transatlantic flights
Video shows traveler hurl computer monitor at Frontier employees in Chicago
White House 'in touch' with airlines as hurricanes Helene, Milton spark price-gouging fears
Airline bans two items from luggage amid conflict in the Middle East
Turkish Airlines pilot dies midflight, leading to emergency landing in New York
Spirit Airlines Explores Bankruptcy Filing
Airlines turn to AI to allocate gates and cut waiting times
American Airlines Passengers Save Woman from Alleged Violent Male Companion on Flight
Garuda Indonesia and Japan Airlines (JAL) Form Joint Business Agreement — What To Know
Here's how Southwest Airlines' new seating and boarding process will work
Delta Adds New Route to Asia
Southwest Airlines will begin selling assigned seats in 2025
United Airlines Pilot Buys Passengers Pizza In Albuquerque After Flight Was Delayed 7 Hours
Czech Airlines to Cease Operations, Ending 23-Year SkyTeam Partnership
Southwest Airlines reflects on historic 10-minute turnaround strategy
Policy
Webp received 993553889618916
Southwest Airlines | Official Website

Southwest Airlines, one of the leading airlines in the United States, has come a long way since its humble beginnings. The airline now operates more than 800 Boeing 737 jets, recording nearly $7 billion in operating revenue last quarter with $67 million in net profits. However, back in 1972, the airline teetered on the brink of bankruptcy with only $143 in its account.

The airline's revival is largely attributed to a strategic change – a remarkable 10-minute turnaround time for their aircraft. Presently, the average turnaround time is approximately 49 minutes, with plans to reduce it by an additional five minutes. Initially founded in 1966 by Herbert Kelleher and Rollin King, the airline, then known as Air Southwest Co., aimed to capitalize on intra-state routes in Texas, avoiding stringent federal regulations.

After winning a legal battle against airlines such as Braniff, Trans-Texas, and Continental, Southwest commenced operations, though with financial difficulties. A significant move by the management was selling one of its four Boeing 737s for $500,000, which stabilized the company financially. The need for maintaining the existing flight schedule led to Vice President of Operations Bill Franklin proposing the ambitious 10-minute turnaround time.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

“We can, and we will,” was the rallying cry from Bill Franklin. It became a do-or-die situation, as Franklin told his crew, "You guys are either going to turn these airplanes in 10 minutes or I'm going to fire every single one of you, and I'm going to hire a whole new crew that's willing to work and turn these airplanes in 10 minutes."

This plan turned out to be a success and changed how the airline operated, ensuring profitability returned within a year. Although Franklin passed away in 2015, his legacy continues in the operational model of Southwest.

In recent years, Southwest Airlines has grown steadily, maintaining low-cost operations despite challenges such as delays in deliveries of new Boeing 737 Max aircraft. At the Investor Day in late 2024, CEO Robert E. Jordan shared: “Our plan is detailed, actionable, and highly intentional... We are fully committed to delivering the robust set of tactical and strategic initiatives we presented and restoring the financial prosperity that our plan supports and that Southwest and our shareholders expect.”

Current strategies to enhance operational efficiency include reducing turnaround times, introducing overnight flights, doubling down on point-to-point routes, and implementing assigned seating. This move to assigned seating was driven by customer preferences, as the company found 80% of current and 86% of potential customers preferred allocated seats. Robert E. Jordan remarked on this change: "Moving to assigned seating and offering premium legroom options will be a transformational change that cuts across almost all aspects of the Company... our thoughtful and extensive research makes it clear this is the right choice - at the right time - for our Customers, our People, and our Shareholders."

While modern aviation practices make the 10-minute turnaround an unlikely reality today, the endeavor's spirit continues to shape the operational ethos of Southwest Airlines. Reduced turnaround times remain integral to efficiency and operational goals in a competitive low-cost market.

Despite the challenges, Southwest Airlines continues to innovate, recently announcing plan reductions in turnaround times and new flight schedules to enhance service at various airports. This history of resilience and innovation has cemented Southwest's position as a market leader.

Organizations Included in this History
More News

London Heathrow, recognized as Europe's busiest airport, will soon experience an increase in its flight offerings by Oman Air.

Sep 2, 2025

Minneapolis–St. Paul International Airport will commence safety and airfield improvement projects on Runway 12R-30L in two distinct phases throughout 2025.

Aug 22, 2025

Delta Air Lines is adjusting its service between Atlanta and Anchorage, extending flights beyond the summer travel season to a year-round offering.

May 15, 2025

In December 2022, Southwest Airlines faced a major crisis as operational challenges led to the cancellation of 16,900 flights, affecting nearly two million passengers during a peak travel period.

Apr 19, 2025

Harrison Ford, an acclaimed actor known for roles such as Han Solo in "Star Wars" and Indiana Jones, is also a noted aviation enthusiast.

Apr 19, 2025

Iberia Airlines has confirmed a notable shift in its flight schedule connecting Madrid and Dallas/Fort Worth, introducing its first overnight service from Europe to the US.

Apr 19, 2025