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United and American Airlines intensify rivalry with new campaigns at Chicago O'Hare

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United and American Airlines intensify rivalry with new campaigns at Chicago O'Hare
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Ben Humphrey American’s Vice President of ORD Operations | Official Website

In the competitive world of aviation, rivalry between airlines can often manifest in creative campaigns. This is currently being seen at Chicago O'Hare International Airport, where United Airlines is engaging in a playful marketing battle with American Airlines.

The airport serves as a major hub for both carriers, and each is expanding its presence there. United Airlines has launched a series of cheeky advertisements aimed at American Airlines in an effort to attract more customers. Visitors to O'Hare are greeted by a large sign directing them to Terminal 2 for "Chicago’s #1 Airline," referring to United Airlines, and Terminals 3 and 5 for "The Rest."

In a humorous twist, United Airlines has commented on American Airlines' official statement regarding its plans to operate 480 daily flights from O'Hare this summer. United responded with, “check notes, we have more," highlighting its own flight frequency. Additionally, United is promoting its MileagePlus program with a campaign targeting customers of rival airlines, including American, Delta, and Southwest, promising perks such as priority airport services and complimentary seating upgrades.

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Both airlines have ambitious expansion plans at O'Hare. Earlier this year, American Airlines announced a significant increase in its flights, promising larger aircraft and premium options for the summer. New routes include services to Naples, Italy, and Honolulu, among others. Ben Humphrey, American’s Vice President of ORD Operations, stated, "O’Hare has always been a vital hub for American, connecting the Midwest to our global network and bringing travelers from across the world to Chicago for business and pleasure."

Meanwhile, United Airlines plans to increase its capacity at the airport, expecting to secure more gates this fall, which signifies a record in the past two decades. The rivalry between the two airlines is set to continue, with each aiming for dominance at O'Hare.

Historically, airlines have often engaged in targeted advertisements to outshine competitors. For instance, Jet Airways once playfully targeted IndiGo following an incident that made headlines. Senior executives also occasionally weigh in on such rivalries, as seen in comments from United Airlines CEO Scott Kirby on a recent policy change at Southwest Airlines.

The airline industry is no stranger to competition, and the playful banter at O'Hare reflects traditional tactics used to capture more of the market share.

Organizations Included in this History
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