United Airlines has invested $352 million into a technical operations center at Los Angeles International Airport (LAX) as part of its strategy to improve efficiency and address legacy operational challenges stemming from its merger with Continental Airlines in 2010. The new center, which began operations in 2022, is home to over 500 employees.
Los Angeles serves as one of United's key hubs and is crucial for maintaining its fleet, particularly widebody aircraft. Prior to the new facility, United's post-merger technical operations were spread over facilities more than a mile apart, leading to inefficiencies and logistical hurdles in operations.
Vice President of United's Technical Operations, Joe Iwelumo, emphasized the importance of the new establishment: "The new LAX Tech Ops Center allows us to provide exceptional on-time performance for our customers and offers our employees a state-of-the-art facility."