Quantcast

American Airlines revamps boarding process with more time and ease for premium passengers

American Airlines revamps boarding process with more time and ease for premium passengers
Policy
Webp received 1114044637072173
American Airlines | Official Website

American Airlines is set to implement further changes to its boarding procedures starting next month. The Texas-based airline will introduce enhancements aimed at improving the experience for premium passengers.

The carrier disclosed that first and business class passengers will be allowed to pre-board from May 1, ahead of the busy summer travel period. According to an internal memo acquired by JonNYC, this preboarding privilege also extends to families with children under two, while ConciergeKey passengers and those needing special assistance will see no change in their boarding process.

The overall boarding procedure follows a tier system structured into nine groups, beginning with preboarding and then four priority groups for those holding higher AAdvantage tier statuses. The main cabin and basic economy passengers are assigned to the subsequent groups.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

In addition to the changes in passenger grouping, American Airlines will increase the boarding time for its flights. Boarding for Airbus A319s and A320s will now begin 35 minutes before departure, while Boeing 737-800, MAX 8, A321, and A321neo will continue to board 40 minutes prior to takeoff. The boarding times for the 777-200ER, -300ER, and the 787-8 and -9 Dreamliners remain unchanged.

Fleet upgrades have also been updated, with the Airbus A319 retrofits now scheduled for fall this year. American Airlines aims to enhance their existing cabins, though the specific impact on A321T routes remains uncertain.

The airline also continues to roll out its new boarding technology, which it claims to lead the industry. Having expanded to over 100 airports, the technology aims to streamline the boarding process and reduce congestion at gates. American's aim is to utilize this system for 100% of its flights by year-end.

The introduction of these changes reflects American Airlines’ continued efforts to improve service for its customers, particularly for those flying in premium classes.

Organizations Included in this History
More News

Airlines for America announced on X that it is promoting the 2025 joint ATA e-Business Forum & S1000D User Forum, scheduled for October 6–8 in Montreal, Canada.

Apr 21, 2025

Air India has announced on the social media platform X that it is promoting DigiYatra for contactless travel on domestic flights.

Apr 21, 2025

Flying Food Group has announced on X, formerly known as Twitter, that it is promoting open positions across the United States and encouraging job seekers to apply.

Apr 21, 2025

Los Angeles International Airport (LAX) has announced on the social media platform X that Hawaiian Airlines will be relocating its operations to Terminal 6.

Apr 21, 2025

Flying Food Group has announced on the social media platform X that it is hiring station attendants for airline catering positions in Hawaii.

Apr 21, 2025

Etihad Airways has announced its support for DigiYatra, an Indian government platform that facilitates contactless travel through facial recognition technology.

Apr 21, 2025