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Eurowings, a subsidiary of the Lufthansa Group, reported notable performance metrics in the first quarter of 2025, suggesting heightened customer satisfaction. The airline managed 27,000 flights with more than 85 percent reaching their destination on time. Additionally, Eurowings logged a regularity rate exceeding 98 percent, though strikes by the Verdi union hampered German airports, it narrowly missed reaching a record 99.5 percent. The Net Promoter Score for the company has climbed to 55, suggesting a positive reputation in the industry. Approximately 3.4 million passengers traveled with Eurowings during this period.
Jens Bischof, CEO of Eurowings, expressed enthusiasm regarding the company's achievements, stating, "We are delighted to be able to offer our guests such a top performance." He highlighted that during the Easter holidays, Eurowings transported over a million passengers across Europe with nearly 100 percent regularity. Bischof emphasized strong team efforts as a driving force behind their success and anticipated another promising year for bookings.
During the first quarter, there was significant demand for tourist flights, prompting Eurowings to increase offerings by 12 percent. This included new direct routes to the Gulf region, a move made due to favorable customer feedback. Despite these accomplishments, Lufthansa Group's point-to-point business, comprising Eurowings and its investment in SunExpress, reported a loss of EUR 201 million (adjusted EBIT) in the first three months of the year. This outcome aligns with seasonal challenges and rising operational costs at Germany's primary aviation hub. The airline increased its workforce to nearly 5,400 employees.
