Air India offers full refunds for defense personnel amid Operation Sindoor

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Air India offers full refunds for defense personnel amid Operation Sindoor

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Campbell Wilson, CEO of Air India | Air India

By Sky Industry News

May 13, 2025

Air India has announced it will offer full refunds and a one-time rescheduling waiver for defense personnel holding defense fare tickets on Air India and Air India Express flights booked through May 31, 2025. This decision comes in response to Operation Sindoor.

According to The Economic Times, the initiative aims to honor the selfless service and dedication of military members during these challenging times. The airline's gesture underscores its commitment to national solidarity and support for the armed forces.

The policy applies to defense fare tickets booked on Air India and Air India Express flights with travel dates up to May 31, 2025. As reported by The Times of India, eligible personnel can avail themselves of full refunds on cancellations and a one-time waiver on rescheduling flights up to June 30, 2025. This measure provides flexibility for defense personnel to adjust their travel plans amid ongoing military operations.

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The announcement follows the Indian Armed Forces' precision strikes on terrorist infrastructures in Pakistan and Pakistan-occupied Kashmir as part of Operation Sindoor. According to NDTV, these military actions have led to disruptions in air travel, prompting airlines like Air India to accommodate affected passengers, particularly defense personnel. The airline's policy aims to mitigate the impact of these disruptions on military travelers.

Air India, established in 1932 and headquartered in New Delhi, is the flag carrier airline of India. The airline operates a fleet serving domestic and international destinations across Asia, Europe, North America, and other regions. As part of the Tata Group, Air India is committed to providing quality service and upholding its legacy as a premier airline.