IATA unveils global roadmap for improved baggage handling

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IATA unveils global roadmap for improved baggage handling

Research

Sandrine Le Borgne Senior Vice President Corporate Services & CFO | International Air Transport Association - IATA

By Sky Industry News

May 14, 2025

IATA has announced the launch of its Global Baggage Roadmap, which aims to enhance the efficiency and reliability of baggage handling in the airline industry. The roadmap is structured around three main pillars.

The first pillar focuses on Baggage Information Exchange and Data Standardization. This initiative seeks to improve how baggage information is shared among airlines, airports, and partners by replacing outdated systems like teletype with modern messaging standards. This change is expected to lead to faster baggage reconciliation, fewer delays due to data errors, and more reliable service recovery when issues occur. The transformation towards API-driven messaging standards could significantly cut the industry's annual expenditure of USD 1 billion on teletype messaging.

The second pillar emphasizes Baggage Tracking and Automation. By utilizing electronic baggage tags, GPS tracking, and robotics, passengers will have real-time tracking capabilities for their luggage, resulting in smoother transfers and arrivals.

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The third pillar aims at streamlining the baggage claim process while combating fraud and enhancing customer experience. These improvements are designed to enable airlines to resolve passenger claims more swiftly and provide better protection against baggage-related fraud.

"This Roadmap will consolidate the progress of previous initiatives to modernize baggage processes and take a holistic view of where we need to be in 10 years," said Mejstrikova. "With the buy-in of all stakeholders we are better placed than ever to improve traveler satisfaction by delivering the digital, automated, and customer-focused service that they get in many other sectors."

The Global Baggage Roadmap is part of IATA's broader efforts to modernize ground operations, enhance safety, and improve passenger experience. IATA plans to collaborate closely with stakeholders to develop implementation guidance, offer training, and monitor progress.

For further information regarding this initiative, interested parties can contact Corporate Communications at IATA.