Cathay Pacific has announced a new feature in its baggage recovery process that allows customers to use Apple's Share Item Location. This feature aims to improve the experience for travelers by making it easier and faster to locate lost or delayed baggage.
The airline now enables passengers to privately share the location of their AirTags or Find My network accessories with Cathay Pacific's baggage service teams. This is intended to expedite the recovery process when luggage goes missing.
Cheuk Lo, Cathay Pacific General Manager Airport Service Delivery, commented on this development: "At Cathay Pacific, we’re continuously exploring new ways to further elevate the customer experience. Apple’s Share Item Location feature is a game-changer, empowering both our customers and our airport teams with faster and more efficient baggage recovery."