Europe revises air passenger rights after lengthy negotiations

The proposal also suggests automatic processing of compensation or refunds in case of cancellations without requiring separate requests from passengers. Dariusz Klimczak, Poland's Minister of Infrastructure, commented that "the position finally adopted today answers to an urgent call by air passengers and airlines for up-to-date, clearer and more straightforward rules."

A4E Managing Director Ourania Georgoutsakou expressed disappointment over the reforms: “member states have fallen at the final hurdle to deliver.” A4E criticized the outcome as it preferred delay thresholds of five and nine hours instead of those agreed upon.

The European Commission had initially proposed extending delay thresholds to five hours for short-haul flights and nine hours for long-haul flights but faced rejection due to concerns about weaker passenger protections.

Additionally, EU ministers updated 30 air passenger rights including rerouting requirements. Airlines must offer rerouting options promptly; otherwise, passengers can arrange their own travel and claim a refund up to 400% of their ticket price if not offered within three hours of a delay or cancellation.

Passengers are entitled to assistance such as refreshments and accommodation during delays. If an airline fails to provide this support, passengers can make arrangements themselves and seek reimbursement later. In tarmac delays exceeding three hours, minimal assistance must be provided with permission granted for passengers to leave the aircraft.