Quantcast

Passenger removed from American Airlines flight over baggage dispute

Delta crash passengers should take the $30,000 payment, their lawyers say. Here’s why.
Southwest's layoffs dent its worker-first culture
Abu Dhabi's long-haul carrier Etihad Airways sees record $476 million profit in 2024
Jet2 warns of profits squeeze from rising costs and late bookings
Southwest bends further to activist shareholder Elliott's demands
Downgraded on a flight? Take these simple but important steps to get your money back
Delta Offers Over $2 Million to CRJ Crash Passengers
Boeing Delays Continue for Alaska, Hawaiian
Hong Kong Airlines launches daily Sydney flights
Airline to launch new bunk beds in economy on long-haul flights next year
How Airline Employees Are Coping After Deadly Washington Crash
Major airline reverses in-flight menu change amid outcry
British Airways frequent flyer scheme changes: everything you need to know
Airline introduces world-first hand luggage ban on popular travel gadget
Air Canada Delays Boeing 767 Reentry
Flight Centre tips ‘price war’ as first direct Melbourne to LA Delta flights go on sale
FAA reverses course on meeting prohibition, blaming rogue employee
British Airways tweaks frequent flyer scheme after backlash
Delta flight from New York to Florida diverted to North Carolina due to ‘odor in the cabin’
EASA Certifies Safran’s First Electric Motor
US court blocks Biden administration's airline fee disclosure rule
JetBlue Issues Dim Outlook But Execs Remain Confident in Turnaround Plan
Delta to Resume Tel Aviv Flights April 1
Boeing CEO Ortberg outlines 2025 priorities after heavy losses
Storm Eowyn: Thousands of trains, flights and ferries cancelled as 100mph wind batters UK
Indian carrier long haul: IndiGo returns to profitability, plans long haul flights
These Frequent Fliers Are Done With Loyalty Programs
JetBlue accepting Venmo as payment method for flights purchased through mobile app
United Airlines stock rallies on results, as growing demand wasn’t just about premium seats
Delta Adds Another Alaska Route
Passenger removed from American Airlines flight over baggage dispute
Policy
Webp americana
American Airlines | Simple Flying

A travel writer was removed from an American Airlines flight after moving a suitcase from one overhead bin to another. JT Genter, the passenger involved, shared his account of the incident on AwardWallet. He explained that he relocated a bag stored in a premium economy bin to a standard economy bin when he found his designated space occupied. This action led to a confrontation with the flight attendant who owned the bag and eventually resulted in Genter's removal from the flight.

American Airlines has not commented on the matter, but reports suggest that tensions arose when Genter allegedly refused to comply with crew instructions. According to View From The Wing, a flight attendant stated, "The real reason he was removed was because he indicated that he did not have to comply with crew member instructions."

Genter was traveling with his wife aboard AA106 from New York JFK Airport to London Heathrow Airport. The dispute began when no one claimed ownership of the baggage after Genter asked around. More flight attendants became involved, escalating the situation.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

This incident follows other recent challenges faced by American Airlines staff, including an unruly passenger delaying a São Paulo flight in April. In this case, however, Genter's actions were deemed less severe compared to past incidents involving violent behavior.

After being escorted off the plane for further discussion, Genter was assured by a supervisor that he was not at fault. Despite efforts to resolve the issue amicably, the crew refused to proceed with the flight unless Genter disembarked. He later traveled on another flight as arranged by American Airlines.

Upon reaching London, Genter noted that his luggage handling did not adhere strictly to International Civil Aviation Organization (ICAO) guidelines since it wasn't retagged appropriately after being left behind temporarily.

Genter received an apology from American's customer relations team following his complaint. However, as of now, American Airlines has yet to make any public statement regarding this incident.

Organizations Included in this History
More News

FedEx has released the results of a recent survey focused on how Asia-Pacific (APAC) companies are responding to changes in global trade and customs regulations.

Oct 26, 2025

Delta Air Lines has inaugurated its first nonstop service from the United States to Marrakech, Morocco, marking the airline's return to North Africa after more than 14 years.

Oct 26, 2025

Alaska Airlines has announced a significant expansion of its route network for 2026, with plans to introduce service to two new cities and launch 13 new or returning routes.

Oct 25, 2025

Delta Air Lines will introduce new in-flight menu options created by celebrity chef José Andrés starting November 4.

Oct 25, 2025

The Blue Sky partnership between United Airlines and JetBlue launched today, allowing members of both airlines’ loyalty programs to earn and redeem points across the two carriers.

Oct 25, 2025

Air Canada is set to expand its presence at Billy Bishop Toronto City Airport (YTZ) by introducing four new nonstop routes to the United States in 2026.

Oct 25, 2025