Quantcast

Passengers trapped in jetway at Tan Son Nhat Airport due to staff absence

Flight made emergency landing in Denver after reported animal strike and engine fire
General Dynamics says G800 jet receives FAA, EASA certifications
United Airlines doubles down on Chicago roots with new O'Hare billboards
Gatwick airport strikes, Easter 2025: will my flight be cancelled?
Boarding passes and check-in could be scrapped in air travel shake-up
European air traffic warning means summer delays for holidaymakers
The EU rule change that could affect millions of Brits when their flight is delayed or cancelled
Delta Earnings Land Soon. Why They’re Key for Airline Stocks and the Economy.
Avelo Airlines to Operate Deportation Flights, Hiring Flight Attendants
Travel chaos 2025: all the strikes and disruption expected across Europe
Qatar Airways accelerates Starlink wifi implementation
Southwest Airlines extends flight schedule through early April 2025
Cathay Pacific reaches 3,400 pilots this year, with low resignation rate of 2.9%
Qatar Airways Nears Boeing 777 Fleet-Wide Starlink Upgrade
United receives FAA approval for first Starlink-equipped planes
Qantas launches mammoth Asia flight sale including Bali and Japan
New Update from Air Canada, WestJet, American Airlines, Delta, United, Southwest, Alaska, JetBlue Airways, and Sunwing: Airline Capacity Between Canada and US Slashed as Bookings Plummet Seventy Per Cent
Delta Cuts Two Domestic Routes
United Airlines Technicians Reject ‘Dead on Arrival’ Contract Proposal, Teamsters Say
The State of the Asia Pacific Airline Industry
Spirit Airlines to add Detroit nonstop flight out of Bradley International Airport
Major airline to launch new direct flights from Scotland to North America
Ryanair launches new ‘prime’ membership which saves passengers more than £400 a year
Judge Orders Boeing to Trial on 737 MAX Case
Qantas’ free international Wi-Fi to switch on from next week
The real reason Southwest is charging for bags now
Air France-KLM in ongoing talks with Air Europa on potential stake, CEO says
Frontier Savagely Shades Southwest After They Eliminated Longstanding Free Bag Policy, Sparking Backlash
Frontier Wants You to 'Divorce Your Old Airline' After Southwest Changes
Delta named one of Fast Company's Most Innovative Companies for sustainability initiatives
Passengers trapped in jetway at Tan Son Nhat Airport due to staff absence
Policy
Webp airport
Tan Son Nhat International Airport | Wikipedia

After a late-night flight arrived at Tan Son Nhat International Airport in Ho Chi Minh City, Vietnam, passengers and crew found themselves trapped for approximately 40 minutes inside a sealed jet bridge corridor. The delay was due to the absence of ground staff to open the exit door leading into the airport. This incident occurred after midnight on Sunday, June 15, and was later reported by VnExpress.

Nguyen Quoc Binh, an administrator of the OFFB Facebook community and a passenger on the Bamboo Airways flight from Da Nang, recounted that the aircraft landed at 00:20 on Sunday. Although parked at a jet bridge at Terminal 1, which negated the need for a shuttle bus, passengers and crew could not exit due to a locked glass door.

Binh described the situation as frustrating, with babies crying and people shouting in exasperation. After about 40 minutes, an airport security officer and an airline staff member unlocked the door. "There were no ground staff there at all. Everyone had to wait for a long time," Binh said.

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

The Civil Aviation Authority of Vietnam (CAAV) has directed the Southern Airports Authority to investigate why passengers were not met at the jetbridge exit. The CAAV also called for improved oversight of airlines and ground service providers to ensure consistent service quality.

In online discussions following reports by Dan Tri newspaper and VnExpress, many blamed Tan Son Nhat Airport staff for negligence. Criticism focused on the lack of communication between airline and airport personnel and insufficient emergency protocols for such situations.

The CAAV has instructed Tan Son Nhat airport authorities to review passenger-handling procedures and inter-agency coordination to prevent future occurrences. The situation continues to attract attention as stakeholders seek improvements in staffing levels and gate oversight.

Organizations Included in this History
More News

Allegiant Air has announced the addition of seven new nonstop routes and the commencement of service at Fort Myers (RSW), expanding its all-nonstop network.

Jul 30, 2025

Flying Food Group has announced open positions and is inviting candidates to apply online or by email, according to a post on X. According to Food Logistics, Flying Food Group is a leading provider of airline catering and food solutions,...

Jul 30, 2025

Japan Airlines has announced a limited-time sale on overseas flight and hotel packages, featuring discounts for Hawaii and group savings.

Jul 30, 2025

Alaska Airlines has announced the return of its annual fall sale, offering hundreds of one-way flights starting at $49 or 4,000 miles for a limited time.

Jul 30, 2025

Japan Airlines has announced special offers to promote travel to Shikoku, including a group discount and a limited-time sightseeing train package, according to a post on X. Shikoku is renowned for its diverse landscapes, historic temples, and...

Jul 30, 2025

Air India has announced an update on compensation and support for families affected by the AI171 accident.

Jul 30, 2025