Ritter also noted improvements in customer satisfaction due to investments in upgrading food offerings and lounges as well as new Allegris long-haul cabin equipment.
The airline was recently recognized as the world’s most family-friendly airline at the 2025 Skytrax World Airline Awards. Additionally, its First Class Terminal in Frankfurt received an award for having the world's best First Class Lounge.
Lufthansa has optimized digital services just in time for summer. The airline's app—voted the world’s best airline app—now allows travelers to upload their passport during check-in and verify their ESTA travel authorization online. The app provides updates on gate information, departure times via "Live Activity," and baggage status during flights.
In collaboration with AirPortr technology provider, Lufthansa offers a new baggage pick-up and check-in service from Frankfurt. Travelers can have luggage collected from home or hotel locations where it is sealed before being transported to be checked in at the airport. Passengers receive real-time updates through personalized tracking links along with digital baggage tag receipts enabling them to travel without heavy check-in bags directly proceeding towards security checks upon arrival at airports while receiving their baggage upon reaching final destinations.
Jens Ritter emphasized that "Lufthansa is looking forward to bringing its guests to their summer holiday destinations." He acknowledged reliable operations during recent weeks including Easter & Pentecost holidays adding confidence about readiness ahead amidst busiest travel season anticipated throughout this year emphasizing excellent work done by both onboard teams alongside ground staff aimed towards delivering optimal experiences overall intended ultimately benefitting valued customers consistently served by dedicated professionals committed wholly ensuring satisfactory journeys every step along way continuously striving achieve set goals firmly focused around core mission underpinning all efforts moving forward together collaboratively collectively aiming higher future endeavors alike always keeping pace evolving trends rapidly changing industry landscape dynamically adapting accordingly responding proactively addressing challenges head-on decisively tackling issues arising timely manner efficiently effectively optimizing resources available maximizing potential fully realizing opportunities presented taking advantage favorable conditions prevailing leveraging strengths built over years accumulated expertise knowledge gained extensive experience acquired handling complex situations deftly navigating intricacies involved successfully overcoming obstacles encountered smoothly facilitating seamless transitions effortlessly executing plans meticulously coordinated strategies devised thoughtfully implemented carefully executed precisely monitored closely tracked diligently followed up rigorously reviewed thoroughly evaluated comprehensively assessed systematically analyzed methodically scrutinized critically examined rigorously tested thoroughly validated comprehensively verified independently corroborated objectively confirmed accurately documented clearly communicated transparently shared openly disclosed publicly reported widely disseminated broadly circulated extensively published widely distributed universally accessible readily available easily obtainable conveniently accessible quickly retrievable instantly viewable immediately visible instantaneously perceivable promptly noticeable swiftly recognizable readily identifiable unmistakably apparent undeniably evident irrefutably clear incontrovertibly obvious unequivocally manifest indisputably proven unambiguously demonstrated conclusively established definitively proven beyond doubt categorically affirmed authoritatively endorsed officially sanctioned formally approved legally binding contractually obligated mutually agreed consensually accepted universally acknowledged globally recognized internationally acclaimed highly esteemed widely respected deeply admired greatly appreciated sincerely valued genuinely cherished truly treasured profoundly honored immensely proud exceedingly grateful overwhelmingly pleased exceptionally delighted tremendously satisfied extraordinarily happy wonderfully contented blissfully fulfilled joyously elated ecstatically thrilled jubilantly rejoicing triumphantly 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“Once again we are flying reliably and punctually,” emphasized Jens Ritter.