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Lufthansa prepares for busy travel season amid improved punctuality

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Lufthansa prepares for busy travel season amid improved punctuality
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Dieter Vranckx Member of the Executive Board Chief Commercial Officer | Lufthansa Group

At the beginning of the summer school holidays in Hessen, Lufthansa is preparing for its busiest travel weeks of the year. The airline anticipates 186,000 passengers at Frankfurt Airport alone during the first holiday weekend. This summer, Lufthansa offers flights from Frankfurt to 211 destinations: 140 within Germany and Europe, and 71 intercontinental.

European travelers show high demand for Portugal, Greece, France, Italy, and Scandinavia. Internationally, popular destinations include Windhoek, South America (Rio de Janeiro, São Paulo, Bogotá), Seattle, and Los Angeles.

Lufthansa's punctuality has seen significant improvement. Last summer ranked fifth among European network airlines; it now ranks among the top three in Europe. Jens Ritter, CEO of Lufthansa Airlines stated: “A stable and punctual flight operation is a prerequisite for good customer experience. Despite the challenging economic situation, Lufthansa invested 200 million euros to stabilize flight operations. and it is now paying off for our guests and employees. Lufthansa punctuality is now at its best in ten years.”

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Ritter also noted improvements in customer satisfaction due to investments in upgrading food offerings and lounges as well as new Allegris long-haul cabin equipment.

The airline was recently recognized as the world’s most family-friendly airline at the 2025 Skytrax World Airline Awards. Additionally, its First Class Terminal in Frankfurt received an award for having the world's best First Class Lounge.

Lufthansa has optimized digital services just in time for summer. The airline's app—voted the world’s best airline app—now allows travelers to upload their passport during check-in and verify their ESTA travel authorization online. The app provides updates on gate information, departure times via "Live Activity," and baggage status during flights.

In collaboration with AirPortr technology provider, Lufthansa offers a new baggage pick-up and check-in service from Frankfurt. Travelers can have luggage collected from home or hotel locations where it is sealed before being transported to be checked in at the airport. Passengers receive real-time updates through personalized tracking links along with digital baggage tag receipts enabling them to travel without heavy check-in bags directly proceeding towards security checks upon arrival at airports while receiving their baggage upon reaching final destinations.

Jens Ritter emphasized that "Lufthansa is looking forward to bringing its guests to their summer holiday destinations." He acknowledged reliable operations during recent weeks including Easter & Pentecost holidays adding confidence about readiness ahead amidst busiest travel season anticipated throughout this year emphasizing excellent work done by both onboard teams alongside ground staff aimed towards delivering optimal experiences overall intended ultimately benefitting valued customers consistently served by dedicated professionals committed wholly ensuring satisfactory journeys every step along way continuously striving achieve set goals firmly focused around core mission underpinning all efforts moving forward together collaboratively collectively aiming higher future endeavors alike always keeping pace evolving trends rapidly changing industry landscape dynamically adapting accordingly responding proactively addressing challenges head-on decisively tackling issues arising timely manner efficiently effectively optimizing resources available maximizing potential fully realizing opportunities 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“Once again we are flying reliably and punctually,” emphasized Jens Ritter.

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