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Delta Air Lines is aiming to resolve its long-standing issue of overcrowded Sky Clubs within the next two years, according to company executives. "We're continually working to eradicate the lines and crowding at Sky Clubs," said Delta president Glen Hauenstein during a recent earnings call.
The airline has been grappling with this problem due to an increase in SkyMiles loyalists, Medallion elites, and holders of Delta and American Express credit cards. In 2023, Delta introduced changes to its loyalty program, limiting lounge access for basic economy passengers and capping annual visits for certain credit cardholders.
Delta is also directing high-paying business-class passengers to its more upscale Delta One Lounge facilities, now available in New York, Boston, Los Angeles, and Seattle. Despite these efforts, some lounge members still face crowded conditions during disruptions like summer thunderstorms that delay flights.
