Delta Airlines receives mixed feedback on domestic economy experience

The review praised the overwing exit seats for their width, padding, and notably generous legroom—described as among the best experienced domestically in recent years. Features included a seat-back pocket, an in-arm tray table due to exit row placement, large video screens, and complimentary blankets. The cabin's 2-3-2 layout added to its spaciousness. The aircraft had been recently refurbished with modern wall coverings, updated overhead bins, and LED lighting reminiscent of larger widebody jets like the Boeing 777.

Interactions with cabin crew were described as efficient but impersonal and somewhat rushed. Two attendants briefed passengers separately on emergency procedures for the exit door. "Service was reasonable, though completely impersonal and slightly rushed," noted the reviewer.

The captain received high marks for his communication throughout delays at JFK, before descent into LAX, and upon arrival when informing passengers about gate access delays.

In-flight service began with complimentary drinks along with Sun Chips and Biscoff cookies bearing Delta branding. A pay-for-food meal service followed offering sandwiches priced at $14 USD each alongside alcoholic beverages ranging from $9 USD to $12 USD—a contrast to full-service Australian carriers where meals are typically included in similar fare classes.

Despite paying more than $400 USD plus an additional fee for premium seating—an amount higher than standard transcontinental fares in Australia—the lack of complimentary meals stood out as a disappointment.

Onboard entertainment was highlighted as excellent with an extensive selection of movies and TV shows available through individual screens. Passengers could use USB-A ports or universal power sockets located between seats for device charging needs. Complimentary Wi-Fi is also available for SkyMiles members who enroll in Delta’s loyalty program (https://www.delta.com/us/en/skymiles/join-skymiles).

Scenic views during flight—including sights over the Great Lakes, Grand Canyon, and Long Beach—were considered memorable aspects of the journey.

In summary, although initial travel disruptions caused stress before departure—and despite limited complimentary food offerings relative to cost—the traveler rated their overall experience positively due largely to successful rebooking efforts by Delta staff, comfortable seating aboard a well-maintained aircraft, robust inflight entertainment options (https://www.delta.com/us/en/entertainment/inflight-entertainment), fast Wi-Fi access (https://www.delta.com/us/en/wifi-onboard/plans), and effective communication from flight deck crew.

"I would choose to fly Delta again for domestic travel in America," concluded the reviewer.