Applicants for Global Entry who have received conditional approval but are unable to find an available interview slot at their preferred enrollment center may have new options to secure an appointment.
U.S. Customs and Border Protection (CBP) and the Department of Homeland Security's Trusted Traveler Programs release new interview slots on the first Monday of each month at 9 a.m. local time. These appointments can be accessed through applicants' TTP dashboards. The next scheduled release date is Sept. 1.
For those unable to schedule interviews in advance, CBP offers alternative methods such as Enrollment on Arrival (EOA). This service allows conditionally approved applicants returning from international travel to complete their Global Entry interview during the immigration process at one of 16 international or 52 U.S. airport locations. Travelers should look for "Enrollment on Arrival" signs in the passport control area or ask a CBP agent for directions. EOA interviews are only available during specific hours, so travelers are advised to confirm availability before arrival.