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Two blind passengers, Camille Tate and Sherri Brun, were left behind by a Southwest Airlines flight in New Orleans after a gate change went uncommunicated during a lengthy delay. The incident occurred on July 14, 2025, when the women were scheduled to fly from Louis Armstrong International Airport (MSY) to Orlando International Airport (MCO) on flight WN 2637. Their original flight was delayed by nearly five hours for undisclosed reasons.
During the delay, most passengers were rebooked onto another flight departing from a nearby gate. However, Tate and Brun were not informed of this option and missed their connection. According to reports, they later traveled alone on an alternative flight arranged by Southwest Airlines.
A spokesperson for Southwest Airlines told FOX 35 Orlando: “We apologize for the inconvenience. Southwest is always looking for ways to improve our Customers’ travel experiences, and we’re active in the airline industry in sharing best practices about how to best accommodate Passengers with disabilities.”
