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Delta Air Lines shifts ground handling contractor at Atlanta hub; employees offered new roles

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Delta Air Lines shifts ground handling contractor at Atlanta hub; employees offered new roles
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Delta Air Lines | Official Website

More than 370 employees who currently provide ground handling services for Delta Air Lines at Hartsfield-Jackson Atlanta International Airport face layoffs as the airline transitions to a new service provider. The affected workers are employed by Unifi Aviation, which has held the contract with Delta for several years.

Delta recently informed Unifi that its aviation commissary services will no longer be required after September 30. According to Tammy Smith-de Jesus, HR Director at Unifi Aviation, "Delta recently notified Unifi that it will no longer need aviation commissary services after the last contracted departure on September 30 and will terminate the aviation commissary services provided by Unifi." The airline is switching its ground handling operations in Atlanta to Newrest, a different vendor. Employees impacted by this change have been offered positions with Newrest.

Delta stated, "Delta is transitioning our Atlanta commissary services from Unifi to Newrest and partnering with both organizations to maintain a seamless customer and employee experience. While the partner overseeing this work will change, all Unifi employees have been given the opportunity to join the Newrest team."

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Despite these reassurances, there remains some uncertainty among staff about whether they will retain their current pay and benefits after transferring to the new employer. Such concerns are common when contracts move between vendors, especially when changes are driven by financial considerations.

Atlanta is central to Delta's operations. The city hosts Delta’s headquarters and serves as its largest hub by passenger traffic. In 2025, Delta scheduled over 1.8 million commercial passenger flights, with more than a third of them—620,856 flights—either departing from or arriving at Atlanta’s airport. This makes Atlanta critical for both domestic and international operations; most of Delta's flights from this hub serve U.S. destinations, while Toronto stands out as the top international route.

The transition comes with less than eight weeks' notice for affected workers. As they consider offers from Newrest, questions remain about job security and employment conditions during this period of change.

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