FedEx introduces AI-based customs support tools for Asia-Pacific region

The HTS Code Search Function is designed as an industry-first solution that streamlines the process of identifying accurate Harmonized Tariff Schedule (HTS) codes required for shipments to the United States. Customers enter a product description, and the system automatically suggests the most appropriate HTS code along with a confidence score.

Customs AI is currently available in Australia, Guam, Malaysia, New Zealand, Singapore, and the Philippines. This generative AI-powered chatbot analyzes customer input in real time to generate suitable item descriptions and corresponding HS codes (Harmonized System codes). The generated information can be added directly to shipping documents with one click.

Each suggested HS code includes a link to the official U.S. HTS tariff table so users can verify details and ensure accuracy. The system will be updated regularly to adapt to changes in trade regulations and help customers stay compliant while efficiently managing their shipments.

These integrated tools aim to resolve major issues related to customs paperwork and offer several benefits:

- Faster customs clearance by dynamically adjusting questions based on shipment content.

- Improved accuracy in estimating tariffs and taxes due to proper classification of goods.

- Reduced risk of shipment delays by ensuring correct descriptions and codes from the start.

- Lower costs by minimizing document errors that could lead to additional fees or penalties.

FedEx also provides webinars covering practical knowledge about changing trade regulations and best practices for international shipping compliance. Additional digital solutions like FedEx Import Tools are available on their website so customers can navigate evolving trade environments confidently.

For more information about Customs AI, HTS Code Search Function, or other digital innovations from FedEx, visit fedex.com.