Airbus details entry-into-service support packages for new A220 operators

NAVBLUE, an Airbus subsidiary, provides Operational Control Centre (OCC) solutions for both on-board and ground operations. These include flight planning, tracking, crew management, and compiling information for flight crews in a single application. Skywise Core [X], another offering from Airbus, is a big data platform allowing customers to develop applications related to areas like fuel efficiency.

After entering service, airlines have access to round-the-clock customer support through a Customer Response Centre (CRC) located in Canada. The CRC assists with issues such as Aircraft on Ground (AOG), supply chain matters, embodiment set-up, and daily operation questions. Airbus states that A220 operators receive similar support levels as those operating other Airbus models.

The long-term maintenance program for the A220 focuses on reliability and ease of upkeep. The aircraft was developed with input from customer service teams during its design phase—after Airbus acquired the Bombardier CSeries program—to make future maintenance tasks more straightforward.

The Power-By-The-Hour maintenance program under FHS offers material services throughout the lifecycle of the A220. This includes stock management of components at customer sites and access to engineering resources and repair services. According to Airbus, this approach aims to reduce costs through customization.

Production of the A220 family takes place in Mirabel, Canada—managed by Airbus Canada Limited Partnership—and also in Mobile, Alabama for U.S.-based customers. As reported by ch-aviation, there are currently 28 operators flying the A220 worldwide. Major operators include Delta Air Lines with 79 aircraft, JetBlue with 51, airBaltic with 50, Air France with 45, and Breeze Airways with 40.

Despite new orders for additional A220s, some airlines have experienced challenges due to issues with Pratt & Whitney GTF engines that have led to groundings of certain aircraft.

Airbus continues investing in connectivity features for the A220 fleet; nearly half of all active A220s are connected to Skywise—a data platform designed to prevent disruptions by enabling proactive maintenance based on operational data analysis.

“Airbus offers customers a suite of services to seamlessly integrate the aircraft into the fleet and to ensure their continuous upkeep for decades to come,” according to an official statement from the company.