Quantcast

Virgin Australia apologizes after broken toilets force passengers to use bottles mid-flight

Ryanair scraps three Vienna routes, demands lower taxes and fees
US orders Delta and Aeromexico to dissolve their partnership over fairness concerns in Mexico
Southwest Airlines adds Sonoma County in California expansion - The Points Guy
Routes & Networks Latest: Rolling Daily Updates (W/C Sept. 8, 2025)
Delta Sees Record Premium Seats in '26, Main Cabin Flat or Down
Tycoon unveils £25 billion rival Heathrow expansion plan
Boeing and Airbus ground green plane projects
50 New Routes Launching In September 2025
Proposals for commercial planes to operate with one pilot shelved after critical EU report
Air Travel Fatalities Up 300% in 2024, According to Shocking Global Report
Aviation sector faces steeper losses in FY26; passenger growth slows amid headwinds: ICRA - The Times of India
Boeing Halts Strike Talks Amid $36 Billion Deal & Union Dispute
FAA’s Broader Runway Safety Push Builds on EMAS Legacy
Ryanair CEO says aviation sustainability targets are 'dying a death'
US FAA funds system to prevent accidents involving runaway airplanes
Exclusive: Korean Air makes airline's biggest-ever Boeing jet order amid Trump-Lee summit
Boeing Stock Jumps on Massive Korean Air Order
2025 Air Canada flight attendants strike - Wikipedia
FAA EMAS: Proven Safety Wins Since 1996
Air Canada flight attendants try to build on US gains on unpaid work
Cathay Pacific warns of declining fares and cargo uncertainty, shares fall
Clear intentions, cloudy path: aviation's ongoing ESG challenge
Turkish Airlines is preparing binding offer for Spain's Air Europa, executive says
Air Canada flight attendants approve strike mandate
US criticizes use of AI to personalize airline ticket prices, would investigate
Ethiopian Airlines' annual revenue rises as it draws more passengers, adds routes
Major strike action to hit 12 Spanish airports that have Ryanair flights
JetBlue, United partnership gets go-ahead from U.S. Transportation Department
United-JetBlue partnership gets US DOT approval
The aviation industry just got exactly what it wanted from Trump's EU deal
Virgin Australia apologizes after broken toilets force passengers to use bottles mid-flight
Policy
Webp a3
CEO Kelly Ortberg | Boeing

Passengers on a Virgin Australia flight from Bali to Brisbane were asked to relieve themselves in bottles after all of the aircraft’s lavatories became inoperative during the journey. The incident occurred on August 28, 2025, aboard a Boeing 737 MAX 8, according to reports by local Australian media.

The flight departed Denpasar International Airport with one rear toilet already out of service. Limited engineering support at the airport prevented repairs before departure, and the airline decided not to delay or cancel the flight. Midway through the five-hour trip, two additional lavatories failed, leaving passengers without any functioning toilets for approximately three hours.

A passenger told The Australian that “for the remaining three hours, the cabin crew informed us we would need to relieve ourselves in bottles or on top of whatever was already in the toilet.” Virgin Australia issued an apology following the incident: “A flight from Denpasar to Brisbane on Thursday evening experienced an issue during the flight, which affected the serviceability of the lavatories. We sincerely [apologize] to our guests and thank our crew for managing a challenging situation on board. We will be crediting guests for the Denpasar to Brisbane flight, and we are proactively reaching out to them to provide this update.”

Get the Newsletter
Sign-up to receive weekly round up of news from Sky Industry News
By submitting, you agree to our Privacy Policy and Terms of Service. By providing your phone number you are opting in and consenting to receive recurring SMS/MMS messages, including automated texts, to that number from our short code. Msg & data rates may apply. Reply HELP for help, STOP to end. SMS opt-in will not be sold, rented, or shared.

Some travelers described distressing conditions inside the cabin after it became clear there would be no access to working toilets for several hours. One elderly woman reportedly wet herself because she could not wait any longer. An image shared with local media showed toilets filled with urine and used paper; passengers also said urine began leaking onto the floor as a foul odor spread throughout the plane.

Emily McMillan, National Assistant Secretary of Australia’s Transport Workers' Union, called it “a serious health hazard for both crew and passengers,” adding that aviation workers face growing risks as companies focus more on profits than performance.

Typically, if all onboard toilets fail during a commercial flight, pilots may choose to divert and land at another airport depending on circumstances such as distance remaining and passenger needs. In this case, however, Virgin Australia did not divert; reasons for this decision have not yet been disclosed by airline officials who say they are investigating.

A similar event occurred earlier in March 2025 when an Air India long-haul flight returned to its origin after most lavatories clogged due to improper disposal of items by passengers (https://simpleflying.com/air-india-boeing-777-chicago-return-clogged-toilets/). That episode reignited discussion online about proper bathroom etiquette while flying.

Virgin Australia has stated it will offer compensation credits to those affected by last week’s disrupted service.

Organizations Included in this History
More News

Dnata, a global provider of air and travel services, has entered into a joint venture with Azerbaijan’s Silk Way Group to launch ground handling and cargo operations at Alat International Airport, located in the Alat Free Economic Zone in Baku.

Oct 22, 2025

The Fair Work Commission has ruled that a former employee of dnata Airport Services was unfairly dismissed and awarded $36,468.39 in compensation.

Oct 22, 2025

The Los Angeles International Airport (LAX) has announced the closure of Terminal 5 to allow for a significant redevelopment.

Oct 22, 2025

The SFO Facility recently hosted a Breast Cancer Awareness Day, which was deemed a success by organizers.

Oct 22, 2025

Flying Food Group, Inc. recently held an appreciation event at its SFW facility to honor its employees.

Oct 22, 2025

Flying Food Group has announced that it contributes all of its taxable income annually to the Chicago-based Sue L. Gin Foundation Trust, which supports healthcare, education, legal aid, and immigration rights.

Oct 21, 2025