In a joint statement issued after their summit, union leaders said:
"This landmark union leadership summit reflects our unified commitment to protecting our members, improving working conditions, and securing a more prosperous future for us and for American Airlines while demanding increased management accountability. We are committed to maintaining a cohesive, coordinated labor coalition to address the opportunities and challenges ahead."
American Airlines has faced criticism for not keeping pace with Delta and United in upgrading premium products. The carrier has experienced high seat failure rates and inconsistent service quality. It has also implemented cost-cutting measures such as removing seatback screens from some aircraft. Meanwhile, Delta offers free WiFi and live TV on board.
Although American posted record second-quarter revenues due to its domestic strategy, it has been forced to compete with ultra-low-cost carriers like Frontier Airlines and Spirit Airlines. This competition has pressured margins even as rivals focus on premium markets with better returns. Additionally, American’s international expansion has lagged behind competitors—a segment that typically attracts higher-paying customers.
The introduction of new Flagship Suites on Boeing 787s this summer marked an upgrade in premium seating; however, broader fleet retrofits have been delayed. As a result, many passengers continue flying in older cabins that do not match current standards. In contrast, Delta and United have made significant investments in modernizing their fleets across all classes.
Customer satisfaction scores reflect these trends. According to J.D. Power’s latest study for Q1 2025, American trailed both Delta and United in First/Business class as well as Premium Economy categories; its regular economy product also scored lower than both competitors and the industry average.
With all six unions expressing solidarity in their call for change—an uncommon occurrence—American faces internal pressure for comprehensive management reform.
The airline operates as a full-service carrier with major hubs at airports including Charlotte Douglas International Airport, Chicago O’Hare International Airport, Dallas/Fort Worth International Airport, Los Angeles International Airport, Miami International Airport, New York JFK Airport, LaGuardia Airport, Philadelphia International Airport, and Phoenix Sky Harbor International Airport. Founded in 1926 under IATA code AA (ICAO: AAL), American is one of the largest airlines in the United States.