Chicago airports introduce new sensory maps and resources for accessible travel

The newly released sensory maps are available online at FlyChicago.com/Sensory. They provide visual guides that highlight areas within each terminal where travelers may encounter varying levels of sensory input—high, medium, or low—as well as locations known for dense crowds or specific environmental factors such as lighting or noise levels. Icons on these maps indicate features like artwork displays, seating options, natural lighting conditions, and other details relevant to those planning their routes through O’Hare and Midway.

Additionally, the CDA has produced “point-of-view” videos showing what travelers can expect during different stages of their journey through the airports. Social stories featuring step-by-step visual guides are also available on CDA social media channels to help prepare passengers from arrival at the terminal through boarding.

For those needing further support while traveling, sensory bags containing items such as fidgets, headphones, and visual aids can be obtained at airport information desks.

These efforts build upon previous CDA initiatives aimed at increasing accessibility. Last year saw partnerships with programs like Hidden Disabilities Sunflower—which allows passengers with invisible disabilities to discreetly signal they may need assistance—and Aira, a service connecting blind or low-vision users with trained interpreters via smartphone app to assist them in navigating airport facilities.

Comprehensive online Accessibility Guides for both O’Hare and Midway have also been developed by the CDA to outline available accommodations and amenities.