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United Airlines has announced plans to upgrade its check-in lobby at Guam’s Antonio B. Won Pat International Airport, as well as introduce new aircraft on routes serving the region. The airline operates a major hub at the airport, providing both international and regional connections for Micronesia and beyond.
The redesigned check-in area will feature new kiosks that are 55% faster than current models, aiming to reduce congestion during peak times and save passengers time at the airport. These improvements are part of United’s broader effort to enhance customer experience across its Pacific network.
David Kinzelman, United's chief customer officer, said: "Our investment in new aircraft and a complete refresh of our lobby in Guam will deliver the premium experience our customers expect of United and is part of our broader commitment to elevating the customer experience for our customers in Guam and the broader Pacific region. For customers with connecting flights to or from the mainland U.S., these investments will mean a consistent, seamless experience from check-in to landing."
